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CallTower Expands Growth Leadership Team in EMEA

SALT LAKE CITY, UT, ROCHESTER, NY, BOSTON, MA, LONDON, June 20, 2024 (GLOBE NEWSWIRE) — CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, including Microsoft Teams, Webex by Cisco, and Zoom, is thrilled to announce the appointment of Pedro Dias, Sean Blackmore, and Rick Sellers as Sales Directors for the Europe, Middle East, and Africa (EMEA) region and Giggsy Jayaweera as Sales Operations Manager EMEA, reporting to Paul Holden, Vice President of EMEA Sales. 

Pedro Dias, with over 18 years of experience, joins CallTower in Portugal, bringing expertise from key positions at BroadSoft, Cisco, and Akixi. His strategic initiatives and client relationships align seamlessly with CallTower's values, driving growth and partnerships in EMEA, leading Cisco–based initiatives. 

Sean Blackmore, an experienced professional in channel partnerships and technology, will lead CallTower's Microsoft practice and complementary partnerships, including Solgari. His appointment reflects CallTower's commitment to growth and innovation in Europe. 

Rick Sellers joins CallTower EMEA to head the ZOOM team. With a background in technical and sales roles, Rick's passion for understanding customer needs and experience with various industries make him a valuable addition to the team. Rick's diverse experience, spanning from the US to Asia, brings a wealth of knowledge to CallTower. 

Finally, Giggsy Jayaweera joins the CallTower EMEA Team in the role of Sales Operations Manager EMEA.  Giggsy brings vast experience in operational efficiency and productivity, helping improve selling time. He will work closely with the EMEA Sales Team whilst also working with the existing domestic Sales Operations as CallTower scales globally. 

“We are thrilled to welcome Pedro, Sean, Rick and Giggsy to our EMEA team,” said Paul Holden, Vice President of EMEA Sales at CallTower. “Their extensive experience and proven track records will be invaluable as we continue to drive growth and innovation in the region. Having worked with all four new hires in previous roles at different companies, I chose them specifically as both the best in the industry and a great cultural fit for CallTower.” 

“As we expand our presence in the EMEA region, I am thrilled to introduce our dynamic new sales team and sales ops members,” confirmed CallTower CRO William Rubio. “Their passion, expertise, and dedication will drive our success and strengthen our commitment to excellence in serving our customers across EMEA.” 

CallTower’s expansion into EMEA in recent months has been fast–paced, with announcements regarding the expanded scope of Microsoft Teams Operator Connect into 17 new EMEA territories and the addition of Paul Holden as the Vice President of EMEA Sales in March of 2024. 

About CallTower  

Transforming how we connect across the globe! Dive into the future of global communication with CallTower, where the forefront of innovation meets the vast expanse of connectivity. CallTower is revolutionizing communications through cutting–edge technology.  CallTower delivers seamless MS Teams, Zoom, and Webex voice solutions elevated by the integration of AI technology, comprehensive contact center solutions and one–click failover, marking a significant milestone in the communication landscape.  

Since its establishment in 2002, CallTower has evolved into a global cloud–based, enterprise–class cloud communications (unified communications, contact center and collaboration) solutions provider, catering to the needs of expanding businesses globally. CallTower offers and supports cutting–edge solutions such as Operator Connect for Microsoft® Teams, MS Teams Direct Routing, GCC High Teams Direct Routing, Microsoft® 365, Cisco® Webex Calling / UCM, Cisco® CCP, Zoom Phone, Zoom (BYOB), and a range of contact center options, including Five9 for business customers.  

For more information about CallTower and its award–winning services, please contact marketing@calltower.com. 


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CallTower Breaks New Ground: Operator Connect for Microsoft Teams Telephony Solution Now Unleashed Across EMEA

SALT LAKE CITY, UT, ROCHESTER, NY, BOSTON, MA, March 05, 2024 (GLOBE NEWSWIRE) — CallTower, a global pioneer in providing advanced cloud–based solutions for unified communications, contact centers, and collaboration, proudly announces the expansion of its Operator Connect for Microsoft Teams service to the EMEA region. Since becoming one of the select providers for Operator Connect in September 2021, CallTower has continued to extend its reach. Today marks a significant milestone as they broaden their services to include Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland. This expansion builds on their established presence in the US, Canada, and the UK, further solidifying CallTower's commitment to enhancing global communications. 

CallTower is at the forefront of revolutionizing communication solutions for businesses across the EMEA region in local currencies (including the euro, the UK pound sterling and others) through the enablement of Operator Connect for Microsoft Teams. This innovative service transforms the way organizations connect by delivering PSTN voice access directly within Teams, significantly enhancing the customer experience. Operator Connect not only simplifies the integration between networks but also streamlines the provisioning and management of users. This leads to improved support models that elevate the overall quality of service. Since 2018, CallTower has been providing Microsoft Teams Voice to users in EMEA and over 70 countries globally.  

CallTower’s Operator Connect for MS Teams allows for the extension of PSTN voice services to regions that are not covered by Microsoft Calling Plans. This capability is crucial for businesses aiming to maintain a global presence, providing them with a competitive edge in today's fast–paced market. By leveraging CallTower’s expertise and support, companies can ensure a robust and reliable communication framework, essential for thriving in the digital era. This functionality enables them to effortlessly connect calling services, acquire phone numbers, and assign these components to users, ensuring a smooth operational flow. CallTower stands out by offering technical support and managing the voice network and infrastructure, relieving businesses from the complexities of these tasks. 

CallTower enhances Operator Connect for Microsoft Teams, effectively addressing essential communication needs through a comprehensive suite of business integrations. This includes advanced SMS/MMS texting features, stringent compliance recording, crucial emergency services where available, and reliable one–click failover capabilities. Moreover, CallTower provides a range of innovative contact center solutions among other services, enabling businesses to significantly improve their communication frameworks.  

“CallTower is thrilled to deliver on our promise of catering to customers in EMEA,” announced CallTower's Chief Revenue Officer, William Rubio. “The launch of Operator Connect for Microsoft Teams marks the pinnacle of this commitment. It revolutionizes how our customers connect, offering a seamless transition and effortless implementation, all while broadening our coverage. By voice–enabling Teams through CallTower’s Global Network, we're not just supporting our European clients; we're empowering them. We provide a variety of options tailored to meet the diverse needs of their workforce, ensuring every user has exactly what they need to excel.” 

CallTower has strategically positioned itself as a leader in communication solutions by developing CallTower Connect, an innovative provisioning tool designed to streamline and simplify the management of its services. This proprietary portal is a testament to CallTower's commitment to empowering businesses with the ability to effortlessly customize and control their communication platforms. 

Through CallTower Connect, users gain access to a user–friendly interface that enables quick and efficient provisioning of a wide array of CallTower services. This includes seamless provisioning of CallTower’s Microsoft solutions, including Operator Connect, Direct Routing, GCC High Direct Routing, and Microsoft 365, among other vital communication tools. The simplicity and efficiency of CallTower Connect means that businesses can rapidly adapt their communication strategies to meet evolving needs without the need for extensive technical knowledge or support. 

About CallTower 

Since its inception in 2002, CallTower has evolved into a global cloud–based, enterprise–class cloud communications (unified communications, contact center and collaboration) solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry–leading solutions, including Operator Connect for Microsoft® Teams, MS Teams Direct Routing, GCC High Teams Direct Routing, Microsoft® 365, Cisco® Webex Calling / UCM, Cisco® CCP, Zoom Phone, Zoom (BYOB) and four contact center options, including Five9 for business customers. 

For more information contact marketing@calltower.com 


GLOBENEWSWIRE (Distribution ID 9056536)