Stevie® Awards Announce Winners in 18th Annual Stevie® Awards for Sales & Customer Service

FAIRFAX, Va., April 15, 2024 (GLOBE NEWSWIRE) — Winners in the 18th annual Stevie® Awards for Sales & Customer Service, recognized as the world's top customer service awards and sales awards, were unveiled on Friday night at a gala ceremony in Las Vegas, Nevada USA, attended by more than 400 executives from around the world.

The complete list of Stevie Winners by category is available at http://www.StevieAwards.com/Sales.

The 10 most–honored organizations in the 2024 Stevie Awards for Sales & Customer Service received Grand (“best in show”) Stevie Award trophies. Nominees were not able to apply for Grand Stevie Awards directly. Winners were determined by a points system based on the total number of awards won, as well as having the highest average score in selected categories.

DP DHL Worldwide, with 13 Gold, 18 Silver, and 14 Bronze Stevie Award wins, was the most honored organization this year, earning the top Grand Stevie Award trophy. In descending order, the organizations below were presented with Grand Stevie Award trophies in the 2024 Stevie Awards for Sales & Customer Service on behalf of themselves and/or clients. There was a ninth–place tie between Toco Warranty and Purpol Marketing Limited.

  1. DP DHL (Worldwide), 96 points
  2. IBM (Armonk, NY USA), 64 points
  3. Support Services Group, Inc. (Waco, TX USA), 49 points
  4. Allianz Services Pvt Ltd (Trivandrum, Kerala, India), 39 points
  5. Sales Partnerships, Inc. (Broomfield, CO USA), 38.5 points
  6. UPMC Health Plan (Pittsburgh, PA USA), 31 points
  7. Blackhawk Network (Pleasanton, CA USA), 26 points
  8. VIZIO Inc. (Irvine, CA USA), 22 points
  9. Toco Warranty ( Los Angeles, CA USA), 19 points
    Purpol Marketing Limited (Chippenham, United Kingdom), 19 points

Other notable winners with three Gold Stevie Awards include Alight Solutions (Lincolnshire, IL USA), Optum (Eden Prairie, MN USA), and WNS (Holdings) Limited (Mumbai, India).

Organizations winning a combination of five or more Gold, Silver, or Bronze Stevie Awards include TransPerfect Translations, New York, NY USA (eight), VMWare (Broadcom) Palo Alto, CA USA (seven), Intuit, Toronto, Canada (seven), Avetta, Lehi, UT USA (seven), SAP, Worldwide (seven), ValueSelling Associates, Inc., Carlsbad, CA USA (six), Element Electronics, Winnsboro, SC USA (six), Voya Financial, New York, NY USA (six), CivicPlus, Manhattan, KS USA (five), Capital Rx, New York, NY USA (five), Datasite, Minneapolis, MN USA (five), Inspiro, Makati City, Philippines (five), Loveholidays, London, UK (five), OpenGov, San Francisco, CA USA (five), QNB Finansbank, Istanbul, Turkey (five), and Qualitest Group, Bridgewater, NJ USA (five).

More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 200 professionals worldwide in seven specialized judging committees.

Entries were considered in more than 60 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Sales Director of the Year to Sales Training Practice of the Year, and Achievement in Sales Automation; and categories to recognize new products and services and solution providers, among others.

Winners in one special category, the Sales Partnerships Ethics in Sales Award, were also announced and recognized at the April 12 ceremony. This award recognizes organizations for best practices and achievements in demonstrating the highest ethical standards in the sales industry. Integrity Solutions of Nashville, TN USA is the Gold Stevie winner in this category. The Silver winners are Better Way Health (Kennesaw, GA USA), Stateside Affairs (Manasquan, NJ USA), and Desiderate (New South Wales, Australia). Bronze Stevie winners are Alright Retiree Health Solutions (Chicago, IL USA), Belkins (Dover, DE USA), Rootstack (Panama), Shell International Aviation (Makati, Philippines), TCN (St. George, UT USA), and Yuksekbilgili Egitim & Danismanli (Istanbul, Turkey).

Winners of the 2024 People's Choice Stevie® Awards for Favorite Customer Service, announced on April 4, were also honored at the April 12 awards gala. People’s Choice Stevie Award winners receive the coveted crystal People's Choice Stevie Award, which is determined by a worldwide public vote.

The presentations were broadcast live via Vimeo and are available to watch online.

Nominations for the 2025 edition of the Stevie Awards for Sales & Customer Service will be accepted starting this July. The entry kit may be requested at http://www.StevieAwards.com/Sales.

About the Stevie Awards
Stevie Awards are conferred in nine programs: the Asia–Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the new Stevie Awards for Technology Excellence. Stevie Awards competitions receive more than 12,000 entries annually from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of the 18th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. Support Services Group, Inc., and ValueSelling Associates, Inc.

Media Contact:
Nina Moore
+1 (703) 547–8389
Nina@StevieAwards.com

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/e0520bf9–f814–4189–9d3f–b3a1f8a31877


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Secondary Education Is a Bottleneck in Brazil

Teachers protest in São Paulo on Jan. 9, 2024 for better working conditions and remuneration in public education in Brazil. Most teachers are women, and they face complex physical and mental conditions in exercising their profession. CREDIT: Roberto Parizotti / ProfeSP

Teachers protest in São Paulo on Jan. 9, 2024 for better working conditions and remuneration in public education in Brazil. Most teachers are women, and they face complex physical and mental conditions in exercising their profession. CREDIT: Roberto Parizotti / ProfeSP

By Mario Osava
RIO DE JANEIRO, Apr 15 2024 – Alice went for eight weeks without Portuguese language classes after starting her first year of high school on Feb. 5 in this Brazilian city. Her chemistry teacher taught only two classes and disappeared. But the worst part is the classroom without air conditioning in the heat of more than 35 degrees Celsius some days during the southern hemisphere summer.

Her public school in a central neighborhood of Rio de Janeiro, with more than 500 students, illustrates the conditions of public education in Brazil, with poorly paid teachers and the resulting poor work attendance, as well as precarious infrastructure and other problems.”The statistics show a challenging scenario, with many students lagging behind because they flunk or drop out of school. In addition to the ‘pe de meia’ program and other measures, systemic policies are needed, such as adequate infrastructure, teachers and full-time education.” — Natália Fregonesi

It is precisely in secondary education – the last three years of high school after nine grades of primary and middle school – that the biggest bottleneck in Brazilian education is found, according to an assessment agreed on widely by experts. The first nine years are for students up to the age of 14 and the last three years for students between the ages of 15 and 17.

Since Mar. 27, the Senate has been discussing a reform of the New Secondary Education Law, which came into force only two years ago. The government, in office since January 2023, proposed the modifications whose key points were already approved by the lower house of Congress.

Brazil is thus trying to overcome the shortcomings in education that have placed the country among the lowest ranked in comparative assessments, such as the Program for International Student Assessment (PISA), which studies 81 countries.

The new reform raises from 1,800 to 2,400 the number of hours to be dedicated during the three years of high school to compulsory subjects such as mathematics, natural and human sciences, and the Portuguese, English and Spanish languages.

It also provides for the extension of full-time education to a minimum of seven hours per day, and in technical-vocational schools as well.

In full-time primary and secondary institutions, students are at school for at least seven hours a day, attend regular classes in the morning and extracurricular activities, such as technical courses, sports or special subjects in the afternoon, or vice versa.

In addition, they receive two or three meals at school and in some cases can take a shower there – an attraction for students from low-income families in a country marked by huge social inequalities.

Even so, opportunities are not the same for everyone because the nine years of public basic education are in the hands of the municipalities, secondary education is run by the state governments and university education is the responsibility of the central government.

The new reform now depends on ratification by the Senate.

In secondary education, another 600 hours would be allocated to optional subjects, depending on the students’ interests, and may be extended further in the case of technical courses.

Currently, the flexibility applies to 1200 hours, but without adequate management in many educational centers. Alice, the student who preferred to use a fictitious name, complained that the extra hours are used for classes of the regular subjects or without a specific purpose.

“One teacher spent a long time explaining what the colors of the national flag symbolize,” she complained to IPS.

President Luiz Inácio Lula da Silva announced on Jan. 26, 2024 in Brasilia the "Pe de meia" (savings) program, which will pay poor students in public secondary education 40 dollars a month, as an incentive to stay in the classroom. CREDIT: Ricardo Stuckert / PR

President Luiz Inácio Lula da Silva announced on Jan. 26, 2024 in Brasilia the “Pe de meia” (savings) program, which will pay poor students in public secondary education 40 dollars a month, as an incentive to stay in the classroom. CREDIT: Ricardo Stuckert / PR

Curbing the school dropout rate

The government also created the “pe de meia” program, which in Brazil means savings. It offers 2,000 reais (400 dollars) per year, divided into 10 monthly installments, to high school students whose families are poor and are registered in the government’s Unified Social Assistance Registry. To receive it, they must demonstrate at least 80 percent school attendance.

The aim is to curb the dropout rate, which is higher in secondary education than in primary or middle school.

In 2023, the number of students who dropped out of school totaled 480,000, according to the Ministry of Education’s school census, released on Apr. 2.

In this country of 203 million people, of the adolescents and young people aged 15 to 29, nine million are out of school and have not completed high school, according to 2023 data from the Brazilian Institute of Geography and Statistics (IBGE).

The savings program seems like little money, but it is important “as a complement” for adolescents, who are generally engaged in informal work, and for low-income families, who benefit from social programs, said Natália Fregonesi, coordinator of Educational Policies at the non-governmental organization Todos pela Educação (Everyone for Education).

The annual IBGE survey points to the need to find work as the main cause of school dropout, which stands at 47.1 percent among young people aged 15 to 29 years. There is a strong contrast between men, with an index of 53.4 percent, and girls and women: 25.5 percent. Pregnancy is the second cause of dropout of girls and women, accounting for 23.1 of all young female dropouts.

Among boys and men, a lack of interest in studying is in second place, accounting for 25.5 percent.

Education Minister Camilo Santana released on Jan. 16, 2024 the results of the exam taken by high school students to enter universities. CREDIT: Marcelo Camargo / Agência Brasil

Education Minister Camilo Santana released on Jan. 16, 2024 the results of the exam taken by high school students to enter universities. CREDIT: Marcelo Camargo / Agência Brasil

More time in school

“The statistics show a challenging scenario, with many students lagging behind because they flunk or drop out of school. In addition to the ‘pe de meia’ program and other measures, systemic policies are needed, such as adequate infrastructure, teachers and full-time education,” said Fregonesi, a chemist who specialized in education policies.

Full-time schools are an efficient model, as they create a different relationship between students and schools, offer other subjects in addition to the regular curriculum, help youngsters think more clearly about their future, and give students a leading role, in addition to having full-time teachers, the expert told IPS by telephone from São Paulo.

The idea is to increase the number of full-time schools, which already exist throughout the country, but in a very unequal manner. While in the state of Pernambuco, in the impoverished Northeast region, 66.8 percent of students are in full-time education, in the Federal District, where Brasilia the capital is located, the proportion is only five percent, and in São Paulo, the richest state, only 25.9 percent.

On average, only 21.9 percent of students in the public education system are in full-time schools.

But increasing the number of full-time schools requires a large investment and Brazil has limited availability of public resources. According to data from the Organization for Economic Cooperation and Development (OECD), which brings together 38 countries, Brazil ranks among the last in terms of spending per basic education student.

The National Education Conference, held in Brasilia in January 2024, was one of the hundreds of forums in which the high school reform to be approved by the Senate was discussed. The Chamber of Deputies has already approved a version, with an increase in hours and classes in regular subjects taken by all students and of technical courses. CREDIT: José Cruz / Agência Brasil

The National Education Conference, held in Brasilia in January 2024, was one of the hundreds of forums in which the high school reform to be approved by the Senate was discussed. The Chamber of Deputies has already approved a version, with an increase in hours and classes in regular subjects taken by all students and of technical courses. CREDIT: José Cruz / Agência Brasil

Putting a priority on technical-vocational education

Another measure being pursued is to expand technical education. In Brazil, only 11 percent of students enrolled in secondary school take technical courses, while the average exceeds 40 percent in the other OECD countries, said Fregonesi.

“There is a certain prejudice in relation to technical education in Brazil, where it is seen as ‘inferior’ to high school, as preparation for university,” he said. But vocational training is lacking in the national economy and prepares students just as well for higher education, he argued.

In Brazil, there is growing unmet demand for skilled labor, for example, in information and communication technologies, which makes it necessary to expand technical secondary education.

The country’s educational challenges are colossal. In 2023, there were 47.3 million students enrolled in primary and secondary education and 6.5 million in university courses. But there were 68 million Brazilians without basic schooling.

Above and beyond these figures, the fact remains that the falling birth rate is reducing the school population. In 2019, the year before the outbreak of the pandemic, 57 million students were enrolled in school. The pandemic reduced that number by 9.5 million.

Education in Brazil operates both as a factor of social ascent and, at the same time, of inequality. Around 20 percent of students from the higher income sectors attend private primary and secondary schools, which generally are better funded and produce better results than public schools.

In higher education, the situation is paradoxically reversed. The children of the higher-income segments, who are better educated in private schools, gain easy admission to public universities, which offer better education than private colleges and therefore better possibilities for professional advancement.

To correct this imbalance, progressive governments in recent decades created racial and social quotas or affirmative action to benefit the generally poorer blacks and students in public elementary and secondary schools.

All these measures and some policies, such as financing systems for basic education maintained by city and state governments, have fomented small advances in Brazilian education, which have fallen far short however.

That process suffered a setback with the pandemic and the far-right government of Jair Bolsonaro (2019-2022). The current administration of left-wing President Luiz Inácio Lula da Silva is trying to get back on course.