Meltwater Achieves ISO 42001 Certification, in Industry First

SAN FRANCISCO, Jan. 16, 2025 (GLOBE NEWSWIRE) — Meltwater, a global leader in media, social and consumer intelligence, is proud to announce that the company is the first in its industry to receive ISO 42001 certification for responsible development and use of AI systems. ISO 42001 is the world’s first AI management system standard for organizations that have established a robust framework for managing risks and opportunities in AI systems and who meet the highest standards of information security and privacy.

ISO 42001 specifies requirements for establishing, implementing, maintaining, and continually improving an Artificial Intelligence Management System (AIMS), such as Meltwater’s industry–leading AI engine. This certification demonstrates Meltwater's commitment to responsible AI governance with strict policies and procedures, as well as safeguarding customer data and ensuring transparency and accountability in handling sensitive information, the details of which can be found on Meltwater’s Trust Center.

For Meltwater customers, this certification means they can trust the company's ability to protect their data. With the growing concerns surrounding data privacy and security, the ISO 42001 certification is a testament to Meltwater's proactive approach in addressing these challenges. At Meltwater, AI is responsibly developed with transparency, security, risk mitigation and customer–centricity at the heart of the approach.

The certification process involves a comprehensive evaluation of Meltwater's information security policies, risk management strategies, and operational procedures. This rigorous assessment ensures that the company not only meets but exceeds the expectations set forth by the ISO standards. As a result, Meltwater is better equipped to respond to potential security threats and to continuously improve its information security practices.

“Achieving ISO 42001 certification marks a significant milestone in Meltwater’s AI journey. We process over a billion pieces of content and perform 15 billion AI inferences daily for our customers and this certification validates not just our commitment to responsible AI development, but our ability to operate AI systems at massive scale while maintaining the highest standards of governance,” said Aditya Jami, Chief Technology Officer at Meltwater. “Building upon our ISO 27001 and 27701 certifications, this new standard demonstrates our proactive approach to AI management and risk mitigation.”

Meltwater's achievement of the ISO 42001 certification underscores its commitment to delivering exceptional value to its customers while prioritizing their security and privacy. This milestone not only strengthens Meltwater's position in the market but also sets a benchmark for excellence in the media intelligence industry.

The certification can be found on Meltwater’s new Trust Center, a centralized portal for customers and partners to access compliance certifications and documents, information on security controls, and frequently asked questions. The Trust Center is another way Meltwater is investing in trust and security, and enabling customers and prospects to easily self–service the security information they need.

For more information, please contact:
Kelly Costello
pr@meltwater.com

About Meltwater:
Meltwater empowers companies with solutions that span media, social and consumer intelligence. By analyzing ~1 billion pieces of content daily and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With 27,000 global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner for global brands making an impact. Learn more at meltwater.com.


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Zoom unveils new Zoom Team Chat enhancements with AI Companion for streamlined collaboration and communication

  • Zoom Team Chat updates include a new sidebar to organize and streamline chat communication, support for code blocks and in–line code, and AI Companion integrations that help users improve productivity

SAN JOSE, Calif., Jan. 16, 2025 (GLOBE NEWSWIRE) — Today Zoom Communications, Inc. (NASDAQ: ZM) announced the launch of its redesigned Team Chat sidebar, offering users a more customizable and efficient workspace. The new sidebar allows users to organize chats, channels, and apps according to their needs, with features such as drag–and–drop tab arrangement, advanced sorting, and filtering.

“We’re all looking for ways to optimize how we work in the new year, and catching up on chats can be overwhelming. With Zoom Team Chat, you can do cross–product work and be more productive with Zoom Workplace’s AI–first products like Zoom Docs, Zoom Meetings, and Zoom Whiteboard,” said Smita Hashim, chief product officer of Zoom. “Our new Team Chat sidebar design takes this to the next level by empowering users to collaborate smarter and customize their workspace to fit their preferred workflow. With AI Companion included at no additional cost for our eligible paid users and enhanced Team Chat organization tools, users can triage and track their messages more easily, saving time and allowing them to focus on what matters most.”

Zoom customers are already seeing the benefits of the redesigned Team Chat sidebar:

“The new sidebar is sure to be a hit with our users. With the ability to customize tabs, navigation becomes smoother and more intuitive, while eliminating the need for endless scrolling,” said Kristian Needham, Senior UCaaS Engineer, Werner®

The new sidebar design and AI enhancements for Team Chat allow users to easily navigate and customize the sidebar and make the most out of chat. Users can prioritize what matters with options to tailor their chat interface by reordering and pinning tabs so they are easily accessible, and customizing notifications for each tab.

Key Team Chat sidebar enhancements and use cases include:

  • A more intuitive layout with new tabs for direct messages, channels, apps, folders, starred, shared spaces, sent, and more, with the ability to simply drag and re–order tabs to better organize and prioritize throughout the workday.
  • Quickly find relevant chats with advanced sorting and filtering options, and follow up on time–sensitive meetings from the “Today” filter on the Meeting chats tab.
  • Get a list of action items from a conversation within a channel with AI Companion.
  • Get caught up quickly by prompting AI Companion to summarize unread conversations in select chats and channels.
  • Find information fast by asking AI Companion to search for a topic or file within a channel.
  • Declutter chat notifications by customizing badging and notifications at the tab level.

Additionally, Zoom Team Chat now supports code blocks and in–line code, helping to optimize workflows with the ability to format and share code within chat messages. With in–line code, users can highlight snippets within text, making them visually distinct to avoid mixing with other shared messages.

Zoom Team Chat makes work more efficient. Users can quickly access a meeting chat, share a whiteboard, jump into a meeting, and so much more, with features that help users manage their time, collaborate effectively, and improve productivity in their everyday tasks:

  • Increase productivity with AI Companion, included at no additional cost with the paid services in Zoom accounts, allowing users to compose chat messages, take quick actions, and generate chat thread summaries.
  • Discuss topics before, during, and after the meeting with continuous meeting chat, which allows chats and links shared before, during, and after the meeting to persist in a dedicated group chat.
  • Share an AI Companion meeting summary in Team Chat, then follow up directly within the chat on action items.
  • Collaborate externally by chatting with outside contacts, providing the flexibility to communicate seamlessly across different projects.
  • Quickly find information across chat, meeting summaries, SMS, docs, and more in a centralized search experience.
  • Zoom Team Chat is part of Zoom Workplace, which includes AI Companion at no additional cost for eligible paid users.

The redesigned Zoom Team Chat sidebar is now available to Zoom Workplace users. For tips on how to make the most of Zoom Team Chat, visit the Zoom blog and the Zoom website. For additional recent innovations from Zoom, visit the Zoom newsroom.

About Zoom
Zoom’s mission is to provide an AI–first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.

Zoom Public Relations
Lacretia Nichols
press@zoom.us


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