Jacada Named a Major Contender in the Everest Group PEAK Matrix® for Intelligent Virtual Agents (IVA) 2020

ATLANTA, April 16, 2020 (GLOBE NEWSWIRE) — As organizations seek to boost digital customer engagement and automate as much of their business operations as possible, the convergence of RPA and IVA has arrived and Jacada is leading the charge.

Everest Group's latest research acknowledges Jacada's strength in providing end–to–end customer service automation solutions with its Intelligent Virtual Agent (IVA) technology and its ability to seamlessly transition across channels as a key advantage to the customer experience.

"We have positioned Jacada as a Major Contender in our PEAK Matrix for IVA software products in 2020," said Skand Bhargava, Practice Director, Everest Group. "Jacada's intelligent self–service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre–built intents, robust analytics platform, and flexible hosting options position it well for success in the future as the adoption of IVA solution accelerates."

The assessment also noted that buyers have lauded Jacada for its ability to offer strong pre– and post–implementation support, as well as its flexibility in accommodating client requests into the solution. They have also expressed satisfaction with Jacada's long–term vision of the product and its ability to implement changes.

"We listened to our clients who are the real heroes striving to deliver great customer service every day. With different teams building the customer experience in silos using different tools, it's extremely challenging for customer operations leaders to deliver a consistent experience using the traditional approach. We believe there's a better way to serve," said Kumaran Shanmuhan, Chief Growth Officer, Jacada.

Jacada Interact helps customer operations teams design and automate the customer experience across any channel or modality, while leveraging the best conversational AI in the market and Jacada's proven robotic process automation technology.

Jacada's low code automation platform offers a best of breed approach to conversational AI to maximize choice and agility for its clients. A visual drag–and–drop designer fully equipped with automation accelerators enables business analysts and other citizen developers to rapidly leverage industry leading AI from Google Dialogflow, IBM Watson and others, to assemble intelligent virtual agents that can assist customers and employees everywhere "" chatbots on website, apps and messaging platforms, voice bots at the IVR and personal assistants, and multimodal bots that complement multiple modalities (voice & visual, graphical & conversational modalities among others) — to deliver delightful experiences that drive customer loyalty and operational excellence.

It comes as no surprise to Jacada management that this latest accomplishment comes on the heels of being named a Major Contender in the 2019 annual report, RPA – Technology Vendor Landscape With Products PEAK Matrix Assessment, also by Everest Group. These recognitions and Jacada's placement as a Niche Player in the Gartner Magic Quadrant for Workforce Engagement Management 2020 provide further evidence to how Jacada is revolutionizing customer service automation.

Download your custom copy of Everest Group's "Intelligent Virtual Agents "" Technology Vendor Landscape with Products PEAK Matrix Assessment 2020".

About Jacada

Jacada is a global leader in customer service automation delivering intelligent self–service and workforce engagement management solutions for enterprise clients."Using a #CollaborationFirst approach to automation, Jacada's contact center solutions bring together rich UX design, real–time guidance and intelligent automation capabilities powered by customer service RPA. With our low–code automation and AI hub, we create a collaborative experience between customers, employees, and robots.

For more details, including video demonstrations of Jacada's Intelligent Assistant, Multimodal Customer Experience and Visual IVR, visit https://www.jacada.com/.

For press inquiries, contact Nicolette Beard at nbeard@jacada.com.

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/c8341302–72f0–4458–aeb2–c6102975eebb

VAST Data Raises $100 Million in Series C Funding At $1.2 Billion Valuation to Democratize Flash for All Data

NEW YORK, April 16, 2020 (GLOBE NEWSWIRE) — VAST Data, a storage company breaking decades–old tradeoffs, today announced $100 million in Series C funding, led by Next47, at a valuation of $1.2B – a near–tripling since the company's launch in February 2019. The round brings the company's total funding to $180 million and includes strong participation from past investors as well as new investors, including 83North, Commonfund Capital, Dell Technologies Capital, Goldman Sachs, Greenfield Partners, Mellanox Capital and Norwest Venture Partners. The new funding will be used to drive global expansion and accelerate the company's next phase of growth.

Building from the ground up on game changing technologies, VAST Data has developed the world's first all flash storage platform that revolutionizes the economics of flash storage to make flash infrastructure affordable for all classes of data, thereby rendering the hard drive and storage tiering obsolete. The power of VAST's platform is applied across a number of industries, and is instrumental to organizations tackling the worldwide spread of COVID–19. This includes powering next generation life science advancements and helping financial services organizations stabilize the economy.

"We started VAST Data with a single mission, to simplify the data center and to enable insights that were never before possible. In 2019, VAST's early customer adoption and financial performance surpassed all historic benchmarks "" validating that the technology and product–market fit were right for customers who are struggling under tiered storage architectures and the limitations of the hard drive," said Renen Hallak, Founder & CEO of VAST Data. "Considering that VAST has not even tapped into its $40M Series B financing, the company now has a $140M war chest to satisfy global customer demand for next–gen infrastructure, and to enable data driven applications through continued innovation."

Shattering Performance Benchmarks

This latest funding follows unprecedented company performance in 2019, where VAST's first year sales were significantly more than any other storage vendor in IT history. VAST highlights include:

  • Worldwide Customer Adoption: Across four continents, dozens of customers have now selected VAST technology to redefine how they extract value from vast reserves of data "" with each spending over a million dollars (on average) to modernize their infrastructure. Customers include the US National Institutes of Health, an agency operated by the US Department of Health and Human Services, Squarepoint, Krystal Hosting, Ginkgo BioWorks, DownUnder GeoSolutions, Harvard Medical School, Zebra Medical, Fortune 500 companies, Oscar–winning content creators and many other leading hedge funds around the world.
  • Worldwide Employee Growth: Since the beginning of 2019, VAST has grown the size of its global team by 130%. In addition, the company is planning to fill over 100 positions as it prepares for the next wave of customer adoption. More information on currently open positions can be found at vastdata.com/careers.
  • Industry Leading Product Innovation: The pace of enhancement of VAST Data's Universal Storage is only increasing, with four major feature releases since product launch. In a few weeks, VAST will continue its push into the market with the release of Universal Storage 3.0, which will introduce a wealth of capabilities for mission critical enterprise customers who are eager to evolve beyond the hard drive, including support for Windows and MacOS applications, cloud based replication, encryption and much more.
  • Industry Accolades: VAST Data's Universal Storage has received several leading industry accolades, including being recognized by Storage Magazine and SearchStorage as the 2019 Storage Product of the Year, as one of CRN's 10 Hottest Data Storage Startups of 2019 and as a Channel Partners 2020 Channel Influencer.

"The world's most valuable resource is now data, and VAST Data's highly–disruptive infrastructure concept unlocks access to massive reserves of information "" eliminating the complexity and compromises that have resulted from the long–standing performance and capacity tradeoff," said Lak Ananth, CEO & Managing Partner at Next47. "In a little over a year, VAST has delivered some truly record–breaking business results and we're thrilled to partner with them to further scale the business."

Customer and Partner Quotes

"As an early adopter of advanced storage systems, we've deployed scalable storage architectures to help HHS agencies to pioneer new scientific discoveries and improve public health," said Jose Arrieta, CIO of Health and Human Services. "As our component Operating Divisions move beyond the hard drive era, software–enabled storage architectures helps us modernize our scientific agenda and enable AI–driven research with the power of flash."

“At Squarepoint, we have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research,” said Olivier Delahaye, Chief Technology Officer of Squarepoint. “We invest in many cutting–edge technologies, which includes VAST Data's Universal Storage platform, to support our most intensive computing efforts, for hundreds of researchers on a global scale."

"AI infrastructure is moving out of the shadows and being operationalized across IT organizations," said Manuvir Das, Head of Enterprise Computing at NVIDIA. "Enterprises can take advantage of the deep learning performance of NVIDIA DGX AI systems and VAST Data's Universal Storage all–flash concept to simplify, scale and accelerate their AI adoption."

For more information on VAST Data, including soon–to–be–announced Universal Storage architecture enhancements, please visit VASTData.com.

About Next47
Next47 is a global venture firm backed by Siemens that invests in, and partners with, entrepreneurs who think big and build industry–defining companies. With offices in Bangalore, Beijing, Munich, Paris, Palo Alto, Stockholm, and Israel, Next47 gives start–ups unparalleled access to one of the world's largest portfolios of customers in the areas of industry, energy and infrastructure as well as domain expertise in the deep technologies that impact those customers. For more information about Next47, visit https://next47.com/.

About VAST Data
Headquartered in New York City, VAST Data is a storage company bringing an end to complex storage tiering and HDD usage in the enterprise. VAST consolidates applications onto a highly scalable all–flash storage system to meet the performance needs of the most demanding workloads, while also redefining the economics of flash infrastructure to finally make it affordable enough to store all of your data on flash. Since its launch in February 2019, VAST has established itself as the fastest selling storage startup in history. VAST's Universal Storage now powers several of the world's leading data centric computing centers. For more information, please visit https://www.vastdata.com/ and follow VAST Data on Twitter and LinkedIn.

Media Contact
Highwire PR for VAST Data